Refunds & Delivery

1. What we sell

We sell digital credit packs for use in Tampil Online. No physical goods are shipped.

2. Credit delivery

Credits are added to your account balance automatically once the payment gateway confirms payment, usually within minutes. You can see your purchase and credit history on the Credits & Packs page.

If your credits have not arrived within 1 business day after a successful payment, contact us with proof of payment.

3. Failed generations

Credits are reserved when a generation starts. If a generation fails, is rejected by moderation, or is cancelled before processing, the credits are returned to your balance automatically. You do not need to request a refund.

4. Refunds

Because credits can be used immediately, a successful purchase cannot be cancelled or refunded, except where: (a) you were charged more than once for the same purchase; (b) payment succeeded but the credits were not delivered and we cannot fix it; or (c) required by applicable law.

Request a refund by email within 7 days of payment, including your account email, the date, the amount, and proof of payment. We review requests within 3 business days. Approved refunds are returned to the original payment method within 7–14 business days, depending on your bank or payment provider.

If a refund is approved, the credits from that purchase are deducted from your balance.

5. Cancellation

There is no subscription or recurring billing, so there is nothing to cancel. Payments that are not completed expire on their own.